CLOSING GIFTS
THINKING “OUTSIDE THE BASKET”
by Kelly Kelley
Type “closing gifts and real estate” into Google™ or into
any other major search engine and it’s likely that the top ten results
for your search will be: gift baskets, key chains, gift baskets, cookies, gift
baskets… and then more links for more gift baskets.
Real estate agents, please stop with the clichéd and unimaginative
gift baskets! The market is saturated with them, and while they are undoubtedly
a very quick and easy way to messenger over to your client a token of your
appreciation for their business, the chances are quite good that in the chaos
of moving, your basket will be overlooked in a corner behind boxes of dishes
for days on end. Or perhaps your customer won’t have any knives unpacked
to cut those fancy hunks of cheese, and maybe the family dog will decide that
roll of spicy sausage was simply too delicious to waste on humans.
So what do the nation’s top producers do to truly “wow” their
customers when it comes to closing gifts? To find out, I asked the iSucceed
Mentors, the nation’s largest group of top producers who regularly share
the secrets of their success. Once again, they demonstrated their position
as the top minds in the industry by sharing the following ingenious solutions
to the closing gift dilemma. Read on as they share some of their fantastic
ideas about spicing up your own closing gift techniques.
Make it Artistic
Teri Isner of Kissimmee, Florida is well known for her Monopoly™-themed
website, but she doesn’t stop there. She’s contracted a local artist
to create unique watercolors for her clients, in the style of a Monopoly™ game
board. Since Teri keeps track of her clients’ interests, the board is
filled with all sorts of the clients’ favorite things or activities.
Often the client is shown driving their favorite car down their new street,
on which is, of course, a depiction of their new home.
Make it Unique
Eva Keagle of Harker Heights, Texas, has been providing buyers with a custom
made birdhouse for the last 12 years, created by a local artist (and former
client of hers!). The birdhouse is custom painted with the client’s
name and new home address on the birdhouse.
Make it Charitable
Sandra Nickel, a.k.a. “The Hat Lady” of Montgomery, Alabama, says
that in lieu of a closing gift, her office gives 1% of the commission earned
on every transaction to one of 11 local charities, from which the client can
personally choose. This not only garners her office much praise, but allows
her office and her clients to give back to the community.
Make it Elegant
Debra Berman and Pat Kandel of Marina Del Rey, California, send their clients
branded tins of cookies and live orchids after closing, at once a delicious
and beautiful gift.
Make it Functional
Everyone knows that while moving can be an exciting time, it’s also exhausting
trying to plan meals around unpacking and locating cleaning supplies. Rob Levy
of Portland, Oregon helps his clients overcome this by having a rubber storage
box packed and waiting for the client on move-in day, filled with essentials
such as dish soap, paper towels, detergent, bottled water, plastic knives and
forks, and coupons for a year of 2-for-1 meals at local restaurants. He also
leaves a pine box filled with bottles of wine at the new house which sport
custom-printed labels that read “From the Private Reserve of the Rob
Levy Team.”
Make it Memorable
Glenda Williamson of Decatur, Illinois, presents her clients with a beautiful
keyholder -- a plaque with a picture of their house and a brass plate that
says “Great Clients Like You Are The Key To Our Success. Glenda Williamson
and Team - Your Realtor For Life.”
Make it Stylish
T.K. Bazirgan of Sacramento, California, has an antique doorknocker installed
on the door of his clients’ new home, with their last name engraved
on the faceplate.
Make it Cozy
Ken Deshaies of Summit County, Colorado says the nights get quite chilly at
9,000 feet, so he often sends his clients fleece throws embroidered with
his company logo, along with vendor certificates for free dinners for two
at local restaurants, and a copy of a local book listing all the free events,
tours, and trips throughout Colorado.
Make it Regional
Alice Held of Arizona brilliantly incorporates her personal passion into her
closing gifts. A self-professed “rockhound”, Alice is an expert
on the natural resources of her home state of Arizona. While taking her clients
on tours of houses, Alice provides their kids with coloring books filled
with games and lore about local rocks and the Arizona landscape. Complete
with colored stickers to paste next to their finished masterpieces, these
thoughtful touches delight children and parents alike. Upon closing, Alice
sends her clients a unique crystal, geode or other fascinating rock or mineral,
sure to find a place on many a fireplace mantle for years to come.
Make it Personal
Stephanie Vitacco of Northridge, California gives her clients a photo album
of their new home, filled with pictures that she has taken during the marketing
phase. She says she always shoots each room (“making sure to get a
shot of the family pet!”) and that since most people don’t have
a complete set of photos of their house it makes for a great memento.
Make it Special
Alexis Bolin of Pensacola, Florida gives clients a framed watercolor beach
scene, particularly appropriate since her community is near the Gulf of Mexico.
She also buys season tickets for a traveling Broadway show for clients who
like the arts, or season tickets to baseball and hockey games for clients
who enjoy sports. She’s even been known to give a weekend at her waterfront
townhome for clients who were having a wedding anniversary, a gift that resulted
in many positive referrals.
Make it Useful
Penny McLaughlin of Bainbridge, Washington says that in her nearly 20 years
of business the best gift she has given has been the use of her handyman
service for one hour. The client receives a gift certificate and communicates
directly with the handyman, and any cost above the one hour is negotiated
between the two, with the client usually receiving a discount.
Make it Edible
Nelson Zide of Framingham, Massachusetts often has pizza delivered to his clients
on moving day, and takes the concept of “feeding your farm” one
step further; he promises his clients at closing that for any referral they
send him that closes successfully, he will buy them dinner at any restaurant
anywhere in the nation, at any price, and all they have to do is send him
the bill.
Make it Year-Round
Steve Westmark of Wayzata, Minnesota gives the new homeowners an address stamp
for their home with his company logo, coupons from local vendors such as
jewelers, restaurants and health clubs, and keeps the goodwill going throughout
the year with certificates for a free rose on Valentine’s Day, free
pumpkins at Halloween, and invites all his buyers and sellers and their families
to a “Westmark Team Night” of baseball with the Minnesota Twins.
Make it Mobile
Denny Grimes of Ft. Myers, Florida bought a company limousine, and allows his
clients to use it any time they want - for free!
Make it For Life
Galand Haas of Eugene, Oregon says all of his clients go on the “Client
for Life” program, which provides such things as a pumpkin and hay ride
certificate at Halloween, a Christmas tree certificate at Christmas, a truffle
certificate on Valentine’s Day and a flower basket assortment certificate
in late Spring. They also receive his monthly newsletter, get invited to an
annual client party, an annual client “dump-and-donate” day, and
have free use of a moving truck.
Make it… a Gift Basket?
In defense of the gift baskets of the world, let’s just say they’re
not an entirely bad idea. They just need some creativity! There is a good way
to give them. Fill a basket with tomato seedlings and gardening supplies if
your clients like to garden, or with candles, a bottle of wine, a picture frame,
and romantic music if your clients are newlyweds, or perhaps a variety of playing
cards, board games, and a chess set for a family to celebrate their first night
together in their new home. The key is to spend some time in making it applicable
and specialized to your client, something that truly says, “I know who
you are, and I really appreciate your business.”
Pay attention, give from the heart, and your clients will remember you for
it. Now that’s a gift basket worth giving, and receiving.
The tips above are a sample of the creative and valuable ideas that can be
found at www.iSucceed.com. iSucceed, Inc. is the largest single source for
the real estate tips, productivity tools, business shortcuts and industry secrets
of the top performing real estate agents.
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